when the unexpected occurs, we've got you covered.
Standard wholesale calls a lost box or a shipping delay force majeure and hands you the loss. We don't. Every PWB order ships with full protection through UPS Capital InsureShield, built in at no cost.
DEAD PLANTS DUE TO SHIPPING DELAY?
Follow our claims process & we'll replace the affected plants.
LOST PACKAGE?
We'll handle the claim & replace the order at no cost.
MISSING PLANTS FROM YOUR ORDER?
Follow our claims process to send us an unboxing video & we'll make it right.
pick the WARRNTY plan that fits how you sell:
grower's choice
best for grow-on buyers
Our basic live-arrival warranty — Ideal if you plan to acclimate, rehab, or grow out the plants before selling them.
↓ Read more about seller's choice warranty below ↓
SELLER'S CHOICE
for buyers who need retail-ready products
Protection for buyers who need plants to arrive looking sellable. We evaluate more detailed criteria to ensure plants are ready-to-sell, not just alive.
↓ Read more about seller's choice warranty below ↓
what's covered under each warranty plan?
Our two warranty plan options are catered to the type of plant buyer you are. Compare & contrast our plans based on what's best for your business needs ↓
how do i file a claim?
Our simple claims process allows us to reconcile any errors in your order. Here's what the process looks like ↓
Claims must be submitted within an appropriate time frame, which is defined by your warranty plan:
To submit a claim, you'll fill out a form that will include sending us the following:
- Unboxing video from the moment of arrival - we recommend that you always film an unboxing video!
- Photo of each claimed plant taken when you initially observed the issue
- Seller's Choice Only: A Govee or SensorPush temperature log showing 77–82.4°F
We'll review your issue, decide if it meets our claim criteria, and offer you the best resolution we can.
our grading standards
We assess claims based on the warranty plan you selected. Here's our assessment criteria and the resolutions we offer.
grower's choice grading
what we check:
Based on the photos you provide, we assess these criteria:
- Is the root-to-tip length at least 1.18"?
- Is there at least one viable leaf?
- Is there at least one root?
→ NO to any of these questions = 1 fail
HOW WARRANTY RESOLVES ISSUE:
seller's choice grading
Based on the photos you provide, we assess these criteria and offer resolution accordingly.
Grading Criteria
| Criterion | A — Full | B — 20% | C — 100% + Ship |
|---|---|---|---|
| Leaf count | 1+ green leaves | Under 1 green leaf | Any yellow → C |
| Yellow leaves | None | 1 of 2+ yellow | 2+ yellow |
| Browning | None | Some | Severe |
| Roots | Visible | Minimal | None |
| Root length | Alocasia/Monstera ≥2″; Anthurium/Philo ≥1.2″ | Slightly under | Well under / none |
| Contamination | None visible | Trace | Severe → C |
| Agar volume | Roots covered | Low | None |