Terms of service
Terms of Service
Last updated: October 31, 2026
These Terms of Service govern your use of plantswithoutborders.com and your purchase of products from Plants Without Borders Inc., a Delaware corporation at 328 N Market Street, San Jose, California 95110 ("PWB", "we", "us"). By placing an order you agree to these terms.
1. Wholesale only
PWB sells at wholesale to growers and retailers. By placing an order you represent that you are purchasing for resale or for growing on in the ordinary course of your business, that you are at least 18 years old, and that you hold any nursery license, permit, or registration your state requires. We are not a consumer retailer and we do not sell for personal use.
2. Accounts
You are responsible for the accuracy of the information on your account, including your business name, email address, phone number, and shipping address, and for keeping your login credentials secure. You are responsible for all activity under your account. We may refuse, suspend, or close an account at our discretion.
3. Orders, quotes, and acceptance
Every order you place is a request for plants, not a purchase. A request becomes binding only when PWB confirms availability with our laboratory partners and issues an invoice. Until then, quantities, prices, and availability may change.
We may reduce or remove any line our laboratory partners cannot supply, and we will tell you before the invoice is issued. If a line stocks out after the invoice is issued, we recalculate your invoice and you choose a credit or a refund. You are never charged for a plant you do not receive.
4. Cutoffs and delivery windows
Every order rides a published delivery cycle with a fixed order cutoff. After the cutoff, no additions or changes are accepted. Delivery windows come from the published schedule.
If a shipment is lost, damaged, or held in a carrier exception, and the carrier has no delivery record at the address on your order, that one is ours. We reship or credit at no charge and we file the carrier claim ourselves. A package the carrier recorded as delivered at the address on your order counts as delivered.
5. Prices, payment, and taxes
Prices are in United States dollars and exclude shipping and taxes. Payment is due on the date stated on the invoice. Orders are not shipped until payment clears. We may suspend or cancel an unpaid request after the due date. Prices may change at any time before an invoice is issued. You are responsible for any sales, use, or resale taxes that apply to you, and for providing a valid resale certificate where required.
6. Shipping
Shipping charges are calculated from our published rate table and are not negotiable. We select the carrier, service level, and packaging for each shipment. You are responsible for being available to receive a perishable shipment.
7. Claims and warranty
Grower's Choice and Seller's Choice™ carry different promises. They are published in full in our Refund and claims policy.
Your claim window starts at the FedEx delivery timestamp. Seller's Choice™ bagged plants: 5 days. Seller's Choice™ sealed jars: 10 days. Grower's Choice: 2 days. Missing items: 48 hours. Saturday and Sunday count. We decline claims filed after the window. A quality claim needs a photo of each affected plant, and we recommend an unboxing video. A missing item claim needs a continuous, unedited unboxing video.
An approved claim is settled as a reshipment on the next departure or as a credit to your account, your choice. We do not issue cash refunds on approved claims.
8. Limitation of liability
To the maximum extent permitted by law, PWB's total liability for any claim arising out of or relating to an order is limited to the amount you paid for the affected products, except for our delivery and claims obligations stated in sections 4 and 7 above. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost sales, or loss of goodwill, even if we were advised such damages were possible.
9. Intellectual property
All content on this site, including text, photographs, product descriptions, and marks, belongs to PWB or its licensors. You may use our product photographs to resell the specific plants you bought from us. You may not otherwise copy, republish, or use our content or marks without our written permission.
10. Prohibited use
You may not use this site to violate any law, to infringe anyone's rights, to transmit malicious code, to scrape or harvest data, or to interfere with the operation of the site or its security features.
11. Communications and text messages (SMS)
We may contact you by email about your account, your quotes, your orders, and your shipments.
We send text messages only to people who opt in. You opt in by checking the SMS box at checkout. The box is never checked for you, and you do not need to check it to buy from us. Consent to receive text messages is not a condition of any purchase.
Plants Without Borders text messages are recurring automated marketing messages: new collection openings, product availability, wholesale offers, and invitations to plan your next order.
Message frequency varies. Message and data rates may apply.
Reply STOP to any message to opt out. You will receive one confirmation and no further messages. Reply START to opt back in. Reply HELP for help, or email christel@plantswithoutborders.com or call (650) 668-0202.
Carriers are not liable for delayed or undelivered messages.
Mobile numbers and text message consent are never shared with or sold to third parties or affiliates for marketing purposes. See our Privacy Policy.
12. Changes
We may update these terms at any time. The version posted on this page when you place an order is the version that applies to that order.
13. Governing law
These terms are governed by the laws of the State of California, without regard to conflict of law rules. Any dispute will be brought exclusively in the state or federal courts located in Santa Clara County, California, and you consent to the jurisdiction of those courts.
14. Contact
Plants Without Borders Inc.
328 N Market Street, San Jose, California 95110
support@plantswithoutborders.com