Cancellation policy

What this covers

This applies to orders placed on a deposit plan, where you pay part now and the balance before the shipment leaves.

Cancelling before the cutoff

You can cancel or change any line at no charge any time before the order cutoff for that delivery cycle. Cutoffs are 5:00 PM Pacific on the dates shown on our delivery schedule, and the cutoff for your order is on your order confirmation. Email support@plantswithoutborders.com with your order number.

After the cutoff

The order cannot be cancelled. We confirm your plants by count with our laboratory partners over the following two business days, then send one invoice covering every collection in that window.

If something stocks out

We recalculate your invoice. If that happens before you pay, you pay the lower amount. If it happens after you pay, you choose a credit to your account or a refund to the original payment method. You are never charged for a plant you do not receive.

If the balance goes unpaid

We may cancel the order and release the units after the date on your invoice. A deposit on an order cancelled after the cutoff is held as account credit. That credit does not expire and applies to any future order.

Claims

Anything wrong with what arrived is handled under our Return and refund policy, not this page.

Questions

Plants Without Borders Inc.
328 N Market Street, San Jose, California 95110
support@plantswithoutborders.com