About 2 weeks from payment confirmation to arrival, via FedEx Priority Overnight, one flat fee per collection.

Yes, we provide express options at checkout for customers who need their gear urgently. Perfect if you’re preparing for a marathon, gym event, or yoga class.

Not yet; we currently ship to the United States only. Join our international waitlist and we'll reach out when we're able to serve your region.

Once your order ships, we’ll send you a confirmation email with a tracking link. This way, you can follow your activewear journey from our warehouse to your doorstep.

Yes, by request only—orders start by email, not the website cart. Two routes depending on region. Buyer is responsible for import permits.

If your order hasn’t shipped yet, you can update your address by contacting our support team. We recommend doing this quickly to avoid delays in receiving your activewear.

Some countries may apply import taxes or duties. These are the customer’s responsibility, but we’ll provide all necessary documentation to make the process smoother.

Contact us with your order number. If the delay was caused by the carrier, weather, or customs, we file an insurance claim with UPS Capital on your behalf—a refund is issued once approved, typically 1-2 weeks. You don't need to file anything; we handle it entirely.

We use a warranty system, not traditional returns. Grower's Choice covers live arrival. Seller's Choice, only at PWB, covers how the plant looks to your customer, not just whether it survived.

Absolutely! Activewear sizing can vary depending on style and fabric, so we encourage exchanges to help you find the perfect fit.

For hygiene reasons, we can only accept returns on items that are unworn and unwashed. However, feel free to try them on at home to check the fit before deciding.

If you received the wrong or a defective item, we’ll cover the return shipping. For size or preference changes, customers are responsible, but we work to keep costs low.

Contact us with clear photos of the affected plants and an unboxing video recorded the day of delivery. The video is mandatory; without it, your claim can't be processed.

Once documentation is submitted, we forward it to the lab. They review viability, and a determination is made within about 2 business days.

Yes, unless marked as “final sale,” most sale items can be returned or exchanged. We want you to feel confident even when shopping deals.

Please email us with photos of the issue, and we’ll send a replacement or issue a full refund. We take quality seriously, so your case will be prioritized.

Add plants to the cart and submit your request; it's a sourcing request, not instant checkout. We confirm within 3 business days, then send a payment link. The minimum order quantity is set per product and shown on each product page.

No, you can checkout as a guest. But creating an account lets you track your orders, save your favorite outfits, and access faster checkout in the future.

Yes, if your order hasn’t shipped yet. Reach out to us as soon as possible, and we’ll do our best to help.

Many of our bestsellers and core essentials are restocked regularly. Limited edition activewear may sell out quickly, so we suggest signing up for restock alerts.

Definitely! We often release collections with matching tops and leggings, and we also offer bundle discounts. These are great for building complete gym outfits.

Enter your discount code at checkout, and the savings will automatically apply. Look out for seasonal promotions and bundle deals too.

Payment issues may occur due to incorrect details, insufficient funds, or bank restrictions. Double-check your info or try a different payment method if needed.

Check your spam or promotions folder. If it’s not there, contact us with your order details, and we’ll resend your confirmation right away.